Frequently asked questions

Yes. In Lithuania, Latvia, Estonia and Poland, free delivery applies to orders over €40 (after discounts). In other countries – over €80 (after discounts). More information: Delivery terms .

We deliver to many countries in the European Union. If you do not see the delivery option, please contact us - we will check the possibilities of delivery to your country. More information: Delivery terms .

We ship orders within 1-2 business days. Orders are usually delivered within 3-5 business days in Lithuania and 5-7 business days in other countries. Delivery may take longer during the holiday season. More information: Delivery terms .

The shipping cost is calculated at the time of ordering and depends on the country and the selected delivery method. More information: Shipping terms .

Yes. After your order is shipped, you will receive a tracking number via email. More information: Shipping Terms .

If your order has not yet been shipped, please contact us as soon as possible - we will try to change or cancel it. More information: Return Policy .

Please contact us within 48 hours of receiving your order - we will resolve the situation as soon as possible. More information: Return Policy .

You can return the product within 14 calendar days of receiving it. The product must be unused and in its original packaging. More information: Return Policy .

Return costs are paid by the buyer, unless the returned item is defective or incorrect. More information: Return Policy .

We accept payments by bank cards (Visa, Mastercard), e-banking and other secure payment methods. Payments are processed through Shopify Payments and Montonio - reliable and secure payment partners.

Enter the discount code during checkout, in a special field.

Typically, one discount is applied per order, unless otherwise stated. If a gift is offered with the order, only the discount is valid after applying the discount code - gifts and discount codes are not cumulative.

You can contact us by email hello@alaushu.com , by phone +370 6 17 098 94 or via the contact form on the website.

We respond to inquiries within 1-2 business days.

Can't find the answer to your question? Contact us - we'll be happy to help.